Ticket Submission¶
Here is a list of entities that can submit tickets: Divisions, Unions, and Local Conferences are the institutions localized in the South American Division of the Seventh-Day Adventists.
Attention
All local churches and schools must send IT demands directly to their respective Conferences, and depending on the needs, forward these demands to IATec Support Team.
Business Department¶
Service Channels
We are available to answer you on the channels listed below. Please, choose the most appropriate channel to request your demands.
How can I submit a ticket?
In this video, you will learn how to submit a ticket:
Necessary Information
In order to submit a ticket, send an e-mail to suporte@iatec.com, and follow the format as shown below.
Subject: Entity code + Entity Initials + System Initials + Subject Title;
Example: 1234 – USEB – APS – PTO Adjustment
Body of e-mail:
- Describe what the current behavior/problem is and what the expected behavior/problem should be.
- Inform when the problem first happened (Year, Month, Day).
- Attach a computer print screen showing the problem.
- If necessary, add other attachments.
- Include all your contact information such as (First name, Phone Number, Voip Extension, E-mail and Job Title).
Important
When submitting a ticket to suporte@iatec.com, remember to include the authority responsible for the department (Conference) in the recipient´s box.
Example:
Infrastructure Department¶
In order to submit a ticket to IATec´s Infrastructure Department, send an e-mail to one of the following channels below.
Note
Conference IT Managers are always included in tickets that are issued by people in their Conferences.
Infra: infra@iatec.com
Tip
For urgent tickets, it is necessary to include the word Urgent on the subject field of the e-mail. This action will classify your request in the ticketing system as “High Priority”.