Ticket Submission =================== Here is a list of entities that can submit tickets: Divisions, Unions, and Local Conferences are the institutions localized in the South American Division of the Seventh-Day Adventists. .. attention:: **All local churches and schools must send IT demands directly to their respective Conferences, and depending on the needs, forward these demands to IATec Support Team.** ---------- Business Department ------------------- **Service Channels** We are available to answer you on the channels listed below. Please, choose the most appropriate channel to request your demands. .. image:: _static/canais.png :align: center :scale: 85 % :alt: alternate text **How can I submit a ticket?** In this video, you will learn how to submit a ticket: .. raw:: html
**Necessary Information** In order to submit a ticket, send an e-mail to suporte@iatec.com, and follow the format as shown below. **Subject:** Entity code + Entity Initials + System Initials + Subject Title; Example: 1234 – USEB – APS – PTO Adjustment **Body of e-mail:** * Describe what the current behavior/problem is and what the expected behavior/problem should be. * Inform when the problem first happened (Year, Month, Day). * Attach a computer print screen showing the problem. * If necessary, add other attachments. * Include all your contact information such as (First name, Phone Number, Voip Extension, E-mail and Job Title). .. important:: When submitting a ticket to suporte@iatec.com, remember to include the authority responsible for the department (Conference) in the recipient´s box. Example: .. image:: _static/emailinfo.png :align: center :scale: 90 % ---------- Infrastructure Department ------------------- In order to submit a ticket to IATec´s Infrastructure Department, send an e-mail to one of the following channels below. .. note:: Conference IT Managers are always included in tickets that are issued by people in their Conferences. Infra: infra@iatec.com DB: infra.dba@iatec.com .. tip:: For urgent tickets, it is necessary to include the word **Urgent** on the subject field of the e-mail. This action will classify your request in the ticketing system as "High Priority".